Terms of Service
These terms describe how Markham Hood Cleaning quotes, schedules and carries out commercial kitchen cleaning work, and what sits outside its trade. Anything on this website is general information rather than a contract. The document that governs a job is the written quote issued after a walk-through, and where this page and that quote differ, the quote is what applies. Last updated August 2026.
Quotes, scope and pricing
Prices on this website are starting points. The figures quoted across this site, from $385 per visit for a single-hood kitchen up to ten feet and from $725 per visit for a multi-hood kitchen of two to four canopies, are entry prices for straightforward systems. They are published so operators can judge the order of magnitude before calling. They are not an offer for a specific kitchen.
The written quote is the agreement. After the free walk-through, a written quote states the scope, the price, and anything requiring separate approval. Work proceeds on acceptance of that document. Nothing appears on an invoice that was not in the quote or subsequently approved in writing.
Additional work is approved before it happens. Where a walk-through identifies remedial work such as access panels that need cutting in, replacement filters, or a hinge kit, each is itemised so it can be accepted or declined on its own. Where something is only discovered once a system is opened, work stops and the customer is contacted rather than the scope being expanded unilaterally.
Recurring schedules. Where a recurring interval is agreed, visits are booked forward at the agreed price and scope. Either party may change the arrangement with reasonable notice. Intervals should be revisited when a menu or trading hours change, because both alter how fast a system loads.
Access, scheduling and the customer's part
Access is the customer's responsibility to arrange. That includes entry to the premises at the agreed time, and permission for anything on a roof. Roof access, containment and hinge work involve structures a tenant usually does not own, so the building's agreement is needed and it is the most common cause of a delayed booking. Start that conversation early.
The kitchen should be ready. Equipment cold, food put away or covered, and surfaces clear where the agreed scope requires it. A hot cook line cannot be worked on safely, and a crew waiting for equipment to cool is a crew burning the overnight window.
Cancellation. Reasonable notice is expected in both directions. An overnight window that is cancelled at the door cannot be resold that night, and a booking that cannot be honoured will be rescheduled at the earliest workable date.
What is not moved. Hard-piped gas equipment is not disconnected. Equipment on a proper flexible connector with a restraining cable is moved where it is safe to do so. Anything not moved is recorded on the report along with the reason, so the customer knows what was and was not reached.
Damage. Liability insurance is in place and proof is provided with the quote. Pre-existing conditions such as corroded ductwork, a failing curb, or existing roof damage are photographed before work begins precisely so that later questions have an answer.
Certificates, records and the limits of them
What the certificate is. A signed health and safety certificate referencing the published NFPA 96 standard, naming the sections cleaned and the date, issued on completion. Before-and-after photographs of each cleaned surface accompany it.
What the certificate is not. It is not a regulatory approval, a fire inspection, an engineering assessment of the system, or a guarantee of any outcome from a subsequent inspection by any authority. It is a record of work performed on a stated date to a stated scope. Markham Hood Cleaning references the published NFPA 96 standard as its technical baseline and is not affiliated with NFPA. No business can be NFPA certified.
Sections that could not be reached are named. Where a duct section is inaccessible, the certificate says so and gives the reason. That is deliberate. A record implying a system was cleaned in full when part of it could not be opened is worse for the operator than an accurate record with a gap in it.
Ongoing compliance stays with the operator. Cleaning at an appropriate interval is one part of meeting the Ontario Fire Code. Keeping records, maintaining the suppression system, and operating the kitchen safely between visits remain the operator's responsibility. What the standard requires is set out on the NFPA 96 page.
Out of scope entirely. Building-wide HVAC and residential air duct cleaning, roofing repairs, gas fitting, electrical work, fire suppression system service, structural ductwork replacement, and grease interceptor pumping. Where one of these is the real answer, it is reported and handed on rather than attempted.
Terms of service: frequently asked questions
Is the price on the website the price I will pay?
It is the starting point for a straightforward system, and plenty of kitchens do land there. The firm number comes from the written quote after the walk-through, because duct access, canopy count and what the line cooks all move it. Publishing the entry price is more useful than publishing nothing, which is why it is on the site.
What happens if something unexpected is found mid-job?
Work stops on that item and the customer is contacted. Ductwork corroded through, a curb that cannot safely take a fixing, or a section nobody knew was blind all fall into this category. Nothing extra gets done and invoiced on the assumption it would have been approved.
Who is responsible for a shared riser in a multi-tenant building?
Generally the landlord or property manager, while each tenant owns their canopy, filters and duct branch. The report states exactly where the tenant's branch ends, and the shared portion is quoted separately to the building. That split is written down specifically so neither party assumes the other has dealt with it.
Do you guarantee I will pass a fire inspection?
No, and any contractor offering that guarantee is overreaching. An inspection covers the whole premises and depends on conditions on the day, including matters entirely outside a cleaning contractor's control. What is provided is a system cleaned to the standard and an accurate record of it, which is the part a cleaning contractor can be responsible for.
Which law applies to these terms?
Work is carried out in Ontario, so the laws of the Province of Ontario and the applicable laws of Canada govern. Any question about scope or a specific job should be raised on 289-806-9117 before booking rather than left as an assumption, and the written quote remains the document that decides it.